1. Rental Rates & Duration

• Rates are quoted per day (24 hours) and include unlimited mileage unless otherwise stated.
• A grace period of 1 hour is allowed after the due return time.
• Each extra hour is charged at 10% of the daily rate; 4 extra hours or more counts as a full day.
• Quoted rates are subject to change without prior notice.

2. Security Deposit

• A refundable security deposit of RM200 is collected at pick-up (cash or online transfer).
• The deposit is refunded upon return of the vehicle in its original condition, less any amounts owed under these terms.

3. Insurance & Damage Excess

• Basic insurance is included in the rental rate. In the event of an accident, the hirer is responsible only for the applicable excess, not the daily rental for the repair period.
• Rates do not include full indemnity for damage to third-party property or bodily injury. The hirer’s liability is capped at the excess amounts below.

• The hirer is responsible for damage arising from illegal, negligent or careless acts; tyre punctures or burst tyres; a flat battery caused by leaving electrical devices on; loss of or damage to accessories, windows, mirrors or the undercarriage.
• In a third-party accident, the hirer must record the other vehicle’s registration number, driver’s name and licence number. If the claim cannot be made against the third party’s insurer, costs fall on the hirer subject to the excess above.
• Any accident, theft or loss must be reported to us and to the police within 24 hours, with a written police report obtained.

4. Driving Area & Location Fees

• Unlimited driving within Sabah is included. Cross-border travel requires prior written permission.
• Out-of-town one-way or delivery fees (where applicable) are quoted before booking is confirmed.
• Delivery within Kota Kinabalu city centre and airport pick-up/return is free; deliveries outside the city centre may carry a surcharge.

5. Vehicle Condition & Cleanliness

• The vehicle is supplied with a full tank of fuel and must be returned the same way; otherwise refuelling plus a service charge applies.
• Liquid spills on seats or floors: RM250 cleaning charge.
• Strong odours (raw food, dried seafood, durian, etc.): RM350 cleaning charge.
• No pets are allowed in the vehicle at any time.
• High-roof vehicles must not enter car parks with height restrictions (malls, hotels, condos). Damage from doing so is charged at RM2,500.

6. Fines, Parking & Traffic

• All parking fees, traffic summonses (JPJ/DBKK/Polis) and compounds incurred during the rental period are the hirer’s responsibility.
• An administration fee may apply for handling summonses processed after the rental ends.

7. Payment

• Standard bookings are pay on arrival (cash or online transfer).
• Card payments, where accepted, carry a 5% processing fee on the total amount.

8. Cancellation & Amendment

• Cancellations made 14 days or more before pick-up are fully refunded.
• Within 14 days, refunds and amendments are subject to availability; no refund applies for no-shows.
• Changes to dates or vehicle type are subject to fleet availability.

9. Hirer Requirements

• Minimum age 21 years with a valid driving licence held for at least one year (Malaysian licence or International Driving Permit).
• Only the registered hirer and authorised additional drivers may drive the vehicle.